FAQs

  • For insurance, we currently only accept Aetna and will no longer be in network as of May 1st, 2026.

    After this date, Olive Branch Counseling will no longer be considered in network with Aetna and will be able to accept clients on an out-of-network status.

  • We are choosing to operate as a private-pay practice so we can provide care that’s guided by your needs, not insurance company requirements.

    Insurance often places limits on session frequency and length, requires specific diagnoses, and may request access to personal clinical information which can be invasive of privacy.

    When insurance is involved, diagnoses and treatment details may be shared with third-party payers. As a private-pay practice, your clinical information stays between you and your therapist unless you request otherwise or there is a legal or safety obligation. This allows therapy to be a more confidential and protected space.

    Private pay allows therapy to remain flexible, individualized, and focused on what supports your growth.

  • We accept debit/credit cards, HSA/FSA, checks, and cash payments due on the day of your service. The card payments are run in a HIPAA compliant secure portal.

    We are also a Class Wallet vendor and take Empowerment Scholarship Account funds for children eligible in the state of Arizona.

    We hold a limited number of reduced fee slots and also have clinical interns who have lower rates, to try and provide more accessibility to care.

  • No. Many people seek therapy for stress, burnout, life transitions, identity exploration, parenting support, or relationship challenges not because something is “wrong.”

    Insurance requires a diagnosis to authorize care. In a private-pay model, therapy does not require labeling in order to be valid or helpful.

    However, we still have full ability to diagnose you without having insurance dictate the process or require certain diagnoses to get care covered.

    Speak to your provider to discuss diagnosis questions and we are happy to work with you on obtaining appropriate clinical diagnoses for your records.

  • Yes, we can provide what is known as a superbill, which is a summary or receipt of services that you submit to your insurance for potential reimbursement or application towards your deductible.

    Check your benefits by calling the number on the back of your health insurance card and ask if you are eligible for reimbursement by out of network providers for mental health services.

  • The full session fee is charged for cancellations received less than 24 hours before the appointment or if you completely miss the appointment.

    We know life happens so just communicate any circumstances that arise so we can work with you!

    The reason for the full fee is that a time is reserved for you that is most likely not able to be filled in such a short window, leading to lost income. We want to keep your provider from burn out and these boundaries help with that!

  • We understand that private pay is not a realistic option for everyone and being able to use insurance to reduce out of pocket pay, can be necessary.

    Every clinician holds a limited number of reduced fee slots and we have several clinical interns who can offer a sliding scale to close of the cost of a co-pay. Please feel free to ask about this option!

    If you’d like to find an in network provider:

    PsychologyToday.com - Filter by your insurance plan, primary issue, and location to search for an in network provider.

    OpenPath.com - Pay a one time fee of about $60 to select a therapist with a guaranteed rate between $30-70. This fee does not expire and is a contractual obligation of any therapist listed on Open Path.

  • If you have an AHCCCS plan (such as Arizona Complete Health), community mental health centers such as Marana Health Care, Casa de Los Ninos, CODAC, and La Frontera take AHCCCS.

    Agencies offer a larger variety of services including individual and family therapy, case management, medication management, child and family team meetings (CFTs), diagnostic assessment, in home family support, group therapy, crisis triage, and skills/voc rehab training.

The Therapy Process

  • Browse our available providers:
    Go to our “Meet The Team” dropdown and read our provider’s bios to get a feel on their approaches, styles, personalities, and overall vibe.

    Choose how you’d like to begin:
    You can choose between scheduling a complimentary 15-minute consultation call or an initial 60 minute initial therapy appointment with the therapist of your choice. The initial appointment will be either through video or at the office depending on the provider you choose.

    Schedule your appointment:
    You can select your preferred therapist directly through the “Schedule Today” button at the top of the website header.

    Complete intake paperwork:
    Once your appointment is scheduled, your therapist will email you intake paperwork to complete before your first session.

    Access your Client Portal:
    You’ll receive a secure link to your Client Portal, where you can:

    • Complete intake forms

    • Schedule future appointments

    • Manage your sessions with ease

    For parents or legal guardians:
    When initiating therapy for a child, please provide the names and email addresses of any other legal guardians or parents so all required consent forms can be completed prior to the first session. Arizona requires any parents who are divorced or never legally married to both provide written consent and to ensure everyone is on board with treatment.

  • For in-office appointments, please aim to arrive 5 minutes prior to your session time and sign in using the digital receptionist located in the lobby. Ample seating is available upon entry and beyond the receptionist desk.

    If attending via telehealth, please allocate a few minutes to download the "Telehealth" app, which ensures HIPAA-compliant video usage.

    During your initial session, your therapist will guide you through reviewing intake paperwork, including confidentiality agreements, informed consent, and our cancellation policy. They will also address any questions or concerns you may have.

    The remainder of the session will be dedicated to discussing potential goals and gathering additional background information, enabling your therapist to formulate a personalized treatment plan tailored to your needs.

  • In a typical therapy session, you can expect to engage in open and honest discussions with your therapist about your thoughts, emotions, and experiences.

    The frequency of sessions varies depending on your needs and availability, with most individuals attending weekly or every other weekl, for 50-60 minutes total.

  • Open communication is essential in therapy, and you're encouraged to voice any preferences, concerns, or questions you may have with your therapist.

    Whether it's discussing treatment modalities, session frequency, or any discomfort you may be experiencing, your therapist is there to listen, validate your concerns, and work with you to address them collaboratively.

Get in Touch

You're here — we’re ready to help you take the next step!

To get in touch, please reach out. We look forward to talking with you.

Let's Talk